I recently met with an outsourced call center executive, with more than 78 call centers distributed around the globe. They employ more than 70,000 people and have a highly distributed environment. One of the biggest challenges in convincing a company to outsource their customer care, sales and technical support is to provide a level of [...]
Managed Video as a Service
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MVaaS, as has been discussed in numerous previous blog posts, provides many valuable loss prevention benefits. Most recently, one of our channel managers relayed a recent success story of a client who recently installed Envysion’s managed video. The hamburger franchisee was looking at point of sale reporting from the previous night and saw a three hour drop [...]
The attached Face Book video is an example of incredibly poor management and decision making. The even scarier proposition is that the manager is on site. Imagine what happens when they aren’t. While MVaaS wouldn’t have solved for this incident, given that the manager was there and did nothing about it, it is a tool [...]
The restaurant vertical is one of the bread and butter verticals for Envysion. New concepts are popping up all over. Attached are some growing chains to watch, where new takes on established brands are gaining traction. Most I have not seen, but would venture to guess many will gain traction in the short term, while others will stumble and fall. [...]
The bell, siren and flashing strobe, indicating a new sale has been recorded, has been a standard in many businesses. To me it conjures up memories of car dealerships, telemarketing departments and carpet stores. So when we put a giant bell in the center of our offices that our salespeople ring when they close a deal, I was [...]
Recently our Strategic Partner Channel Manager showed me a clip from a local Denver Pizza Store. Having deployed MVaaS, they were able to view their “workforce” of six effectively stand around for 15 minutes drinking soda while one of the delivery drivers slept on the Make table. Prep areas needed attention as did general cleaning because in a [...]
My kids swim, that is what they do. The lessons learned from competing in a sport that requires them to practice at 5:00 a.m. four to six times a week are incredible. But the move that the Colorado State Swimming Organization made, including Paralympians at the Long Course Meters State Meet, in Colorado Springs (July 24-27th) was [...]
Envysion is in a mode of perpetual accelerated change. Cultural change is everywhere in the business, and expectations have risen dramatically. Having responsibility for the sales and marketing part of the business, there is no where where expectations have changed more.
With change comes the traditional set of emotions; fear, excitement, uncertainty and more. What I have seen from my team [...]
No doubt about it, MVaaS is a powerful tool. The benefits of the enhancements in technology and the SaaS business model are well documented both here (MVAAS.com) and elsewhere. The benefits to operations, loss prevention teams and marketing organizations are equally compelling.
What isn’t discussed much is that MVaaS is an enabling technology. Like the treadmill, if it [...]
In any business, knowing your entire ecosystem is critical, regardless of industry segment. Coming in cold to the MVaaS world, I didn’t know what I didn’t know. As a managed video as a service provider, I knew we sold cameras, provided EnVRs, installed systems, required broadband or satellite and integrated with Point of Sale (POS) providers. Using these [...]
