I was recently asked by a customer if I could help him pull 30 minutes of video from 4 different cameras and then send it to him. The problem with sending video clips is that the size of the file can be very large making it difficult to email. A 2 minute video clip is [...]
This just in from the North Pole – Santa Claus has chosen Envysion Video to deploy its state of the art MVaaS solution to all of the toy making facilities at the North Pole.
The North Pole Toy Facility is a complex of over 25 separate toy making locations spread out over 100 square miles. The facility has over 5,000 elves [...]
Fall is my favorite time of year; the leaves are changing, it’s cooling down and most importantly it’s football season. For the past few years I’ve anticipated the start of the season with much more enthusiasm. The reason for this new found enthusiasm has been my involvement in a fantasy football league. Fantasy football, takes [...]
Yesterday Rob Hagens and I attended the Colorado Inventor Showcase where we exhibited and were up for an award. We did not win but it was interesting to see all of the inventions that were present. The exhibits ranged from a smart toilet seat/lid that automatically closes to a very cool wind turbine for home [...]
Yesterday Matt Steinfort (Envysion CEO) held an all hands meeting in which – for the first time since we were a tiny company with a small office – the entire staff was in the same room (we can do this because we have the Envysion lounge thanks to the Cultural Committee but that’s fodder for [...]
A while back one of our board members recognized that we needed to focus some efforts on defining the type of culture we wanted at Envysion. Our CEO tasked me with leading the efforts and gave as one of my first tasks the formation of a cultural committee that would be responsible for defining and [...]
I just got a call from the head of loss prevention for one of our largest customers. This is not strange at all as I get fairly frequent calls from her to discuss issues or the timeline for bug fixes etc.
What is strange – in a wonderful way – is the two reasons she was [...]
Chances are, you’ve eaten a stack of pancakes at IHOP at least once in the last 50 years. This year, IHOP celebrates the opening of its first restaurant 50 years ago in Toluca Lake, California. Until a marketing program introduced the acronym “IHOP” in 1973, the iconic blue-roofed structures were known by the longer name “International House of Pancakes.” The [...]
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I recently had the pleasure of attending the IHOP National Franchise Conference (considering it was in Hawaii, the pleasure was all mine) and sitting in on various sessions celebrating the 50th Anniversary of the brand and addressing concerns of IHOP Franchise owners. No doubt these concerns are not exclusive to IHOP and [...]
What does “customer-focused” really mean? To me, it is a foundational pillar of a successful business strategy. The challenge is carrying the intention to be customer-focused throughout every aspect of the business. Every member of the organization must have the customer at the center of his or her priorities. Even those who may not see themselves as having [...]
