Is IT governance a problem? Using internal charge back schemes to manage costs for IT? A simpler solution might just be SaaS. Check out RSR’s article on IT Chargebacks: Tools for Business Alignment or Past their Prime?
I agree with them that internal chargebacks for IT have past their prime. SaaS is helping to further make such schemes unnecessary by helping companies stay specialized on their business and not building ‘infrastructure’ that is outside their core competence. It seems to especially make sense in business segments where technology isn’t the core product or competency.