In a recent post, I wrote about the economic impact of hitting and not hitting store level KPIs. It’s imperative that everyone involved in the business process have the same goals in mind – those that govern daily behaviors towards the ultimate reward of profitability. This includes, management, staff and yes, vendors (or as I like to call them, business partners).

Let’s face it, operating a profitable restaurant or retail business is a difficult task. Success lies in the ability to flawlessly execute upon well defined business processes and procedures with little to no variance, every day. The wage level employed in these environments is often ill-equipped to consistently execute due to inexperience or lack of maturity. What one gives up with inconsistency is sales and expense, and that translates directly to decreased profitability.

There are several tactics to ensure the proper beahviors are on display at all times to ensure flawless execution. I personally advocate the following: Training, followed by monitoring, measurement, correction and improvement. This cycle repeats itself indefinately in the spirit of a constantly improving business process.

So how does MVaaS help one achieve KPIs? It’s one of the five steps noted above – monitoring. Leveraging MVaaS in a routine store audit process will ensure that behaviors which compromise the ability to achieve KPIs are eradicated from the business process. I will follow up soon with several specific examples of how this works, the economic impact to the bottom line and ultimately, the Return on Investment.