Sandi Mays has a funny post on her blog Businesstoolsblog.com. For anyone who lacks patience, there are some useful tips. Which got me thinking…
I am one of those people who lacks patience. I can actually feel my body temperature rise when the person two spots ahead of me whips out a checkbook, after all transaction items have been rung up, and starts to fill out the check. Some still even ask for cash back. It’s all a flashback to decades gone by that I would rather avoid.
In many cases I just wait it out, with some relative minor side-effects (comment 3). But there are times that I leave. As an off-site owner/operator, I would be very interested in understanding the impact of this lost revenue.
Video, trained on the queue and tied to POS data (including wait time data), would allow someone to watch, and quantify, this lost revenue. It would also provide insight into the mood of the customers waiting. While some people are polite, others show visible signs of disgust (guilty). This may be a customer that won’t be back.
