For a small business owner, the adoption of a video system in a restaurant or retail environment is often not unlike the Kubler-Ross model, otherwise known as the Five Stages of Grief. See if this sounds familiar:
Phase 1 – Denial: I don’t have any shrink in my business, there’s no way my employees are stealing from me.
Phase 2 – Anger: How can this happen??!!! Those ungrateful %*$!
Phase 3 – Bargaining: I just need to give them another chance, a simple warning should suffice.
Phase 4 – Depression: Why do I even bother? I’m just going to close shop and work for the man.
Phase 5 – Acceptance: Wow! Within a few months I hardly recognized my P&L. Cost of Goods is down nearly 2%!
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