We just recently (Oct 30) pushed a new feature of Envysion Video — online trouble ticketing support. There is now a link on our page that allows a user to automatically generate a trouble ticket into our Network Operations Center.

It’s always interesting to develop a feature like this. The most difficult decision was to decide what text to put on our application. Examples of text that we didn’t use:

“Don’t Panic” — we all liked this Douglas Adams reference, but it seemed too edgy for our customers and who knows, maybe its trademarked!

“In case of Problem” — nice and simple, except Marketing was concerned that we might be indicating to our users that the system can have a problem…can’t do that!

“HELP” — short and to the point; however we were unsure if it really was descriptive enough.

“ID-10-T Error” — ok, we didn’t even consider that one.

“Big Red Button” — this was our code name for the project. We considered a simple, red button. Or, if you enjoy Ren and Stimpy, the “jolly, candy-like button”. This was our staff favorite and quite edgy, but still wouldn’t necessarily indicate what it does.

We ended with “Report Issue”. Perhaps not as edgy as we’d like, but it does turn RED when you press it!