I just got a call from the head of loss prevention for one of our largest customers. This is not strange at all as I get fairly frequent calls from her to discuss issues or the timeline for bug fixes etc.

What is strange – in a wonderful way – is the two reasons she was calling today. The first was to to check and see how I was feeling as I’ve been sick for over a week (some would argue much longer than that but that’s fodder for another post). The other reason she called was to say that our MVaaS application has made her work life easier.

Apparently she’s in the middle of six fairly major LP investigations right now and as a result has had to watch a ton of video from various locations. Our application has helped her do more, faster and given her the ability to do it remotely. Her comment was, “The app has made my life easier”.

It feels good to have the kind of relationship with a customer thath they call to see if I’m feeling better but it feels even sweeter when they call to say that not only is everything ok but we’re making their life easier. To me that’s the definition of Return on Investment and a really great measure of how well we’re delivering on our customer’s expectations.