As our discussion continued, my friend let me know about another employee who was terminated for behavior that would never have happened had he been on site. He informed me that he and his wife just found out they’re having a boy. With his wife 5 1/2 months pregnant, he’s trying to spend a bit more time at home. The ease of access, ease of use and bandwidth friendly aspect of Managed Video allows him to view all locations at the same time without worry of bogging down the network.

While cooking dinner at home and casually watching two of his three locations, he noticed the cashier missing, leaving the entire storefront unattended. He placed a call to the store and instead of the cashier answering, a cook did. As it turns out, the cashier was taking a mid-evening nap in the back out of camera view. The cashier was terminated the very next day.

Managed Video allowed the owner to easily perform multiple, unannounced store visits to quickly access the health of his operations. As it turned out, a house cleaning was in order and expectations were reset with the existing crew at all locations. Many employees expressed their gratitude but at the same time confessed they didn’t want to risk “getting someone in trouble” by bringing these issues to the attention of management.

Staffing will always be a challenge at this level. Owners can’t be everywhere at once but they can gain visibility into nearly every aspect of their operations with a properly executed Managed Video strategy.