I sat across the table from my friend as he stated “I had to let go of three people this past month based on what I’m seeing with your video. It’s heartbreaking to see what goes on on despite the generosity and training I put towards my staff”. He used the video to watch employee behavior quickly deteriorate within minutes of stepping foot out the door.

In this specific case, he quickly logged on and pulled up multiple-site views of live video from his single managed login. On a single screen, he was able to watch an employee from location1 leave and show up 10 minutes later at the back door of location 2. Following a quick exchange, the employee was back at location 1, all the while on the clock. Definitely something to keep an eye on.

Through subsequent reviews, the same employee mysteriously disappeared for twenty minutes following the departure of the owner. This time, the owner stayed on-site and witnessed the employee leave, use a narcotic and then re-enter the building. Upon confrontation, it was confessed where it came from (see “exchange” above). Tough to refute the video.

Most disturbing was the fact that this was not a line cook or delivery driver but the shift manager responsible for employee safety and overall customer experience.  Both employees were immediately terminated. Isolated incident in the retail/restaurant industry? Unlikely.

Some owners choose to turn a blind-eye to this activity. Others want to weed out the problems, reduce their liability and create a safe environment for employees and customers. If you’re in the latter camp, Managed Video allows for viewing of live and recorded video across multiple sites from a single interface – on demand.

That’s two of the three. My next post will focus on the other example of how this owner used managed video to clean house.