I recently had lunch with a multi-unit operator. While he’s no stranger to the restaurant business, he is fairly new to multi-unit ownership and confessed it’s much more stressful than he imagined. I asked him what specifically, wondering if it was increased food costs or perhaps a downturn in sales. He stated it was labor - not necessarily the cost of labor but the quality of labor.
I asked if it helps to use the managed video application to understand the trouble spots and share best practices. His response was immediate and it carried well through our entire meal. I wasn’t shocked by anything he told me but the subject matter is certainly that which no restaurant owner likes to talk about. In a follow up post, I’ll dive into the details behind the sleepless nights and how managed video is a weapon against labor apathy and liability.