Yesterday I talked about a customer who told me he hated me becuase his video system did not do “that.”  The “that” is simply “this.”  The Envysion demo the customer saw at our trade show booth showed deep database level integration between Point of Sale data and video, with searchable functionality that would allow him to manage his business based on the metrics he manually tracks today.  His stand alone DVR video solution gave him volumes of video but no business insights and as such, was relegated to a pure surveillance function.

Migration was the next discussion; a simple swap of the DVR, connection to his point of sale system and his network and he is off to the business insight races.  Reuse the cameras, wiring and resell that DVR on eBay.  So the lessons learned for me many.  1) Our sales team needs to get in front of more customers to demonstrate what is possible, because seeing is believing.  2) Many customers are still early in the adoption curve for video and making tactical buying decisions.  3) Hearing “I hate you” can be music to your ears.